Pilot Freight Services Announces Record Revenues and Invests in E-commerce, International and Logistics Services for 2019

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LIMA, PA – February 21, 2019 – Pilot Freight Services (Pilot), a worldwide provider of transportation and logistics services, announces yet another year of record-breaking revenue marking a 24.8% increase to reach nearly $800 million in revenue for 2018 with the broadened selection of e-commerce products, expansion of global capabilities and continued success in domestic business-to-business freight.

“In 2018, we saw our international product achieve strong growth over the year, as well as key acquisitions which helped to expand our e-commerce and logistics segments of business,” says John Hill, president and chief commercial officer. “Our focus for 2019 will be continued growth in e-commerce, domestic business-to-business, truckload brokerage and bolstering technology systems for our expanding global sector.”

Pilot also took steps to broaden its final mile capabilities, particularly for e-commerce, where the company has reinforced its position as an industry leader by expanding its menu of services, offering appliance delivery and installation, white glove delivery, and other heavy and hard-to-handle delivery (H3D) products. These efforts were strengthened by Pilot’s acquisition of Manna Freight Systems (Manna), a final mile logistics provider based in the Minneapolis/St. Paul metro area, in July 2018. This was a thoughtful move to create unparalleled final mile service for furniture and appliance delivery with installation capabilities. Pilot has successfully leveraged Manna’s network, technology solutions and expertise to supplement the company’s existing strength in full mile service.

Along with all of these developments, Pilot dominated domestic business-to-business freight in 2018. With more than 80 stations across North America and one of the highest on-time delivery rates, Pilot continues to succeed in the segment of business upon which its stellar industry reputation was built. As a value-added service provider, Pilot remains focused on logistics solutions as an extension of its business and offers decades of industry knowledge and resources in logistics and transportation to continue serving clients in every capacity.

In addition to financial and strategic successes, Pilot made an announcement in spring 2018 recognizing Alex’s Lemonade Stand Foundation, a national childhood cancer foundation, as the company’s official charitable partner. While Pilot has always been committed to supporting charitable efforts in the communities in which they work, this marks a dedicated, companywide fundraising and awareness campaign that kicked off with a 36-hour fundraising challenge during which Pilot employees raised $50,000. Since then, Pilot has continued to support ALSF through nationwide and local programs and recently John Hill was named to the ALSF Advisory Council.

Pilot was also the recipient of several industry awards in 2018 including: SupplyChainBrain’s 100 Great Supply Chain Partners; Logistics Management’s Quest for Quality; Inbound Logistics’ Top 100 3PL Providers; and Ryder’s Top Carriers of the Year.

Building a Technology-Forward Headquarters

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Incorporating the latest audio, visual and wireless technologies into Pilot’s new headquarters is an important goal that will be visible from the moment you walk in the front door. “We are putting our best foot forward with our customers, employees, partners and visitors to make sure this building reflects that Pilot is a technology-forward company,” says Lisa Coyle, chief administrative officer. To that end, an impressive 98” monitor used for messaging and/or to showcase Pilot’s website will greet everyone in the lobby. Moving throughout the space, the third and fourth floor kitchens will house additional state-of-the-art monitors, displaying company messages and reminders. These cable-ready TVs can also be used during employee breaks to watch television. Dedicated monitors in NCS will display content relevant to the team’s operation like call statistics, calls in que and other motivating data.

Huddle spaces—the informal gathering spots throughout the building—and other common areas with sofas and banquettes will be equipped with WiFi so that employees can move around the space to work alone or with others. “We want the building to be reflective of today’s workforce—have laptop, will travel,” says Lisa.

The video conferencing product Zoom has many excited about working in the new HQ, including Mark Baker, chief technology officer. Zoom allows users to connect many people at once resulting in large scale audio and video conferences. “The effort is to bring corporate to the field and the field to corporate without the travel time and expense,” says Mark. The technology will be available in the large and small conference rooms and an app will allow employees to use it via their mobile phones. From the touch-screen panels outside each entrance, anyone can book or view the room’s reservations, which will be connected to a master Google calendar. IT will host training sessions in the new building for employees to learn how to use the technology tools.

“The technologies Pilot will deploy in the new headquarters definitely reflect what we are seeing in the marketplace,” says Collin Henry, Cenero, audio and visual consultants. “As audio and visual costs have come down, companies can use AV technology as a strategic business tool like Pilot plans to do, and Zoom is one of the leading platforms within the industry.”

All the conveniences you need are in our backyard!

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The new corporate office is in demolition mode!  The walls are down and it looks like a blank canvas that is almost ready for some unique and exciting Pilot touches that will make it our own.  The contractors are hard at work and we hope to share some photos and videos of the space coming to life in the next couple of weeks.

While demolition is taking place, this is a great time to share some of the exciting conveniences that you will find near our new home.  Just about everything you need will be at your fingertips!

Do you run errands on your lunch break of after work?

Great news!  Glen Mills offers so many convenient retailers that are likely part of your regular to-do list.  Target, Costco, Acme, Wegmans, Fresh Market, Hallmark, Home Depot and Verizon are within a few minutes of the new office.

If you are looking for a little retail therapy, you may enjoy some time at DSW, Loft, J. Crew, Anthropology, Pottery Barn, Home Goods, Eddie Bauer, Lululemon or Ski Bum.

If brown bagging is not your thing, you’re in luck!

The building will offer a grab-n-go café on the lobby level,  but if you would to get some fresh air, Wawa, California Tortilla, Cosi and Pure Bread are great options for a quick lunch.  If you prefer table service, Duffer’s, PF Chang’s, Big Fish, Ruby’s Diner, Bertucci’s and Outback are all right around the corner.

Out of town guests also benefit from convenience.

Overnight business guests no longer have to stay several miles away from Pilot. They can drive, or uber from the airport, and stay at the new Residence Inn by Marriott that is steps away from the office.  There are plenty of other choices in the area as well.  The Concordville Inn, Staybridge Suites and Holiday Inn Express are all nearby.

What else is around?

Check out google maps for a look at the many other conveniences you will find near the new corporate headquarters.  The area is full of most everything you need: doctors offices, pharmacies, gyms (although we’ll a brand new one on site!), banks, daycares and so much more.

If you have any questions about the move to the new corporate headquarters, please email relo@pilotdelivers.com.

Pilot Introduces New Branding and Enhanced Client Solutions for 2019

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LIMA, PA – (January 8, 2019) – Pilot Freight Services (Pilot), a worldwide provider of transportation and logistics services, has rolled out a new online presence complete with a fully redesigned website that reflects the company’s expansion of global capabilities and showcases its domestic business-to-business expertise and broadened selection of e-commerce products. Pilot’s subject matter experts are introduced to the user on each industry page, highlighting their expertise and emphasizing that they are available to serve their vast client base. The site also details all of Pilot’s service offerings in a concise and digestible way.

Coming into 2019, Pilot’s investments in its international division are evident in its truly global capacity. The company offers the expertise of a top tier sales and operations team with a presence in over 190 countries, enabling the movement of cargo in a seamless and timely manner, meeting compliance and transparency needs along the way. Pilot’s new website fosters easy communication with a team of experts while providing convenient tracking access.

While Pilot built its strong industry reputation on domestic business-to-business freight, the company not only continues to excel in this arena but has demonstrated impressive growth over the last year. With over 83 stations across North America and one of the highest on-time delivery rates, Pilot is positioned to dominate its cornerstone segment of business in 2019.

“Between the exceptional Pilot sales team, the newly redesigned website, and the operations team with the highest percentage of on-time deliveries in the industry, Pilot is poised to exceed its ambitious goals for 2019,” says John Hill, president and chief commercial officer.

Pilot has placed an emphasis on broadening its final mile capabilities, particularly for e-commerce, which has become the fastest growing segment of the business. This year Pilot reinforced its position as an industry leader by offering appliance delivery and installation, white glove delivery, and other heavy and hard-to-handle delivery (H3D) products. Under the Pilot Final Mile brand umbrella, service options have been merged and redefined, creating a simplified and updated menu of services that caters to manufacturers, retailers and a wide range of consumers at all points in the purchasing process. Pilot Last Mile Home provides a wide range of service options for delivery and installation, Pilot Furniture Direct offers specialized handling of high-value furniture and other large-scale items and Pilot Home Delivery focuses on H3D consumer items being shipped to the end-user. The e-commerce offerings are detailed on Pilot’s new website and consumers can easily track shipments, schedule deliveries or contact Pilot’s National Customer Service Center.