GLEN MILLS, PA – November 1, 2019 – Pilot Freight Services (Pilot), a worldwide provider of transportation and logistics services, introduces Pilot Truck Brokerage, the newly rebranded brokerage service based in Pilot San Diego formerly known as A & O Logistics. Pilot Truck Brokerage utilizes Tech Suite, which enables customers or operators to shop full truck load pricing in real-time.

Users of Pilot’s Tech Suite can log in and enter relevant information including origin, zip code, destination, preferred equipment types as well as driver types team or solo to obtain market-based real-time quote for FTL service. This process creates instant efficiencies by eliminating email exchanges which quite often involves customer wait times. Pilot Truck Brokerage connects client’s shipments with the best possible carrier, based on Pilot’s proprietary scoring model, at any given time. Additionally, users can initiate and track shipments, save quotes and generate activity reports all within the Tech Suite dashboard.

As a compliment to Pilot Truck Brokerage, a dedicated support team of regional managers monitor incoming requests and are available to lend expertise and recommend solutions as well as troubleshoot unexpected changes or requests. Additionally, Pilot implemented the Driver Connect mobile application to link drivers to Pilot Truck Brokerage directly. Driver Connect helps the drivers stay focused; while Pilot Truck Brokerage maintains a proactive real-time schedule to ensure on-time delivery.

“Pilot Truck Brokerage is a game changer for our current clients and potential customers. By bringing this service in-house we are giving our current customers a huge advantage of real-time pricing to supplement their existing freight services,” explains John Hill, president and chief commercial officer. “Providing efficient market-based solutions at the click of a button is just another way that Pilot is furthering our commitment of being a technology-forward, solutions-focused company.”

ABOUT PILOT FREIGHT SERVICES
Pilot Freight Services, Inc. is an award-winning full-service transportation and logistics provider with 83 locations throughout North America. Pilot also has several locations in Western Europe and a presence in the Asia-Pacific marketplace. The company’s freight forwarding services encompass every mode of transportation, including air, ground and ocean, serving all corners of the globe. Pilot’s logistics programs offer a complete line of expedited and time-definite services, international shipping solutions, product warehousing and inventory management. In addition, Pilot’s online shipment navigator, CoPilot, makes online shipping fast, convenient and secure. Learn more about Pilot Freight Services at www.PilotDelivers.com

 

GLEN MILLS, PA – October 24, 2019 – Pilot Freight Services (Pilot), a worldwide provider of transportation and logistics services, was named one of America’s Top 50 3PLs by Global Trade Magazine. The award recognizes 3PLs transforming domestic and international logistics by raising the bar higher while exceeding client expectations and maintaining an exemplary company profile and reputation. The final 50 nominations were based on industry reputation, outstanding operational excellence, game-changing initiatives, disruptive technology, and unmatched levels of innovation.

Pilot was recognized as an international 3PL by Global Trade Magazine with outstanding customer service as well as highlighted as the recipient of Technicolor 2018 Logistics Provider of the Year. Pilot’s online shipment navigator CoPilot was also cited in providing transparency and keeping tabs on their freight around the clock.

“It is an honor to be to be recognized among industry peers,” says John Hill, president, and chief commercial officer of Pilot Freight Services. “Our team at Pilot is committed to offering unique solutions-focused services to address our customers’ ever-evolving logistics.”

ABOUT PILOT FREIGHT SERVICES
Pilot Freight Services, Inc. is an award-winning full-service transportation and logistics provider with 83 locations throughout North America. Pilot also has several locations in Western Europe and a presence in the Asia-Pacific marketplace. The company’s freight forwarding services encompass every mode of transportation, including air, ground and ocean, serving all corners of the globe. Pilot’s logistics programs offer a complete line of expedited and time-definite services, international shipping solutions, product warehousing and inventory management. In addition, Pilot’s online shipment navigator, CoPilot, makes online shipping fast, convenient and secure. Learn more about Pilot Freight Services at www.PilotDelivers.com

GLEN MILLS, PA – October 16, 2019 – Pilot Freight Services (Pilot), a worldwide provider of transportation and logistics services, announces the promotion of Lygdel DeLeon to Canada Country Manager. In his new role, DeLeon will be responsible for providing support and establishing systems to enhance sales and operations in Pilot’s three stations in Canada; Vancouver, Montreal and Toronto.

DeLeon joined Pilot in 2014 to spearhead the launch of the Vancouver station building the client base, sales, customer service, and operations team from the ground up. Leveraging Pilot’s strong reputation in H3D e-commerce, DeLeon secured a strong client base and branched out into vertical markets, including retail and aerospace. Today, Pilot Vancouver is the top-performing station in Canada consistently experiencing double-digit growth.

As country manager, DeLeon will work to enhance and support station managers with a clearly defined goal of increasing sales in Canada while continuing to reach new levels of operational success. His deep understanding of the complexities of sales and operations combined with a proven track record of working with clients will continue to be an enormous asset to the management of Canada. DeLeon will continue to be actively engaged in the professional development of his team while maintaining a focus on aligning sales growth while creating unique solutions to customers’ needs.

“Lygdel not only leads by example but his enthusiasm and professionalism are contagious. He is always ready to rise to a challenge and create tailored solutions for even the most complex customer need,” says Abe Achackzad, executive vice president of transportation of Pilot Freight Services. “Through his leadership in Canada, Pilot will continue to grow market share throughout the country.”

ABOUT PILOT FREIGHT SERVICES
Pilot Freight Services, Inc. is an award-winning full-service transportation and logistics provider with 83 locations throughout North America. Pilot also has several locations in Western Europe and a presence in the Asia-Pacific marketplace. The company’s freight forwarding services encompass every mode of transportation, including air, ground and ocean, serving all corners of the globe. Pilot’s logistics programs offer a complete line of expedited and time-definite services, international shipping solutions, product warehousing and inventory management. In addition, Pilot’s online shipment navigator, CoPilot, makes online shipping fast, convenient and secure. Learn more about Pilot Freight Services at www.PilotDelivers.com

GLEN MILLS, PA – September 25, 2019 – Pilot Freight Services (Pilot), a worldwide provider of transportation and logistics services, announces the promotion of Brian Flower to vice president of operations. In his new role, Flower will be responsible for setting all operational policies and key performance indicators as well as defining standardized station procedures. Additionally, he will establish pricing protocols, manage vendor relationships, and oversee TSA compliance.

Flower honed his operational strengths at both the regional and district levels throughout his almost decade long tenure with Pilot. As vice president of operations, he will continue to focus on optimizing efficiencies across Pilot’s vast network and applying systems to meet the needs of customers. Prior to his promotion, Flower served as the northeast regional vice president managing, supporting and mentoring district managers within the territory. Previously, Flower was district manager of Pilot’s Newark, NJ (EWR) station and with his leadership in 2010 the facility became the company’s first corporate certified cargo screening facility (CCSF). Flower helped model the program for the company as it expanded to other stations. He has provided a link for other stations to IT by testing company initiatives before launch. Flower’s team has repeatedly earned a top spot in operations excellence rankings year after year and has been the recipient of four peer-nominated awards celebrating the station’s efforts.

“Pilot is dedicated to developing talent from within our organization,” said Zach Pollock, chief operating officer of Pilot Freight Services. “Brian has repeatedly demonstrated a commitment to operational excellence along with cultivating these corporate priorities among his team members.”

GLEN MILLS, PA – August 13, 2019 – Pilot Freight Services (Pilot), a worldwide provider of transportation and logistics services has a new global headquarters located in a Class A property at 2 Braxton Way in Glen Mills, PA. The new space, spanning 45,000 sq. ft. over one and a half floors, consolidates three separate divisions that were previously compartmentalized across three buildings including a former schoolhouse. The new dynamic office is a purposeful reflection of Pilot’s solution-based, progressive and collaborative culture as a leading technology-forward transportation company.

Designed in partnership with Philadelphia-based, Formcraft, the open floorplan eliminates barriers and actively encourages cross-functional collaboration and decision making where team members can share experiences and insights in a variety of gathering spaces. Pilot’s new office is outfitted with more than ten conference rooms, huddle rooms, and alternative meeting spaces including acoustical booths in open areas enabling teams to gather, communicate and discover client-focused solutions. Pilot integrated the latest technology to connect corporate team members to staff in the field through large scale audio and video conferencing capabilities. This encourages real-time collaboration between stations across the country and internationally with operations, finance or sales teams to develop opportunities to achieve clients’ goals.

Upon entering the new office space customers and employees are greeted by Pilot branded messaging and website on an impressive 98” monitor. Modern graphic references to the logistics industry including barcodes and modes of transportation are present throughout the space. Focal walls covered in pallets and another in corrugated metal are reminiscent of shipping containers and warehouse materials prevalent in the industry. The third and fourth floor cafés feature Pilot orange offset by vibrant blues and subtle metallic grays while monitors display company-wide messages and serve a dual role for employees to watch programing during breaks or social events. The cafés also serve as informal gathering or work areas for team members to interact.

The conversation areas enable Pilot employees to be mobile and productive working in a modern and efficient manner. As employees move through the space, the National Customer Service Center (NCS) on the third floor is an opportunity to experience first-hand the renowned level of service Pilot provides to consumers and clients. Messages, call-related statistics and operation-centric content is displayed in the NCS.

The light-filled space energizes the staff and park-like setting provides a respite from traffic and bustle surrounding the campus. The pumped in pink noise provides necessary privacy for conversations without disturbing team members who are highly focused on tasks. Glass-fronted meeting rooms and offices not only usher in natural light but are a tangible reflection of Pilot’s commitment to transparency to both client and employees. Touch pads outside each conference and meeting room are an example of the technology integrated into everyday activities, enabling staff to easily reserve the space and view availability.

“The reactions of our employees have been fantastic. Many people feel like they are starting a new job because the environment is such a dramatic shift and really represents Pilot’s culture of collaboration, technology-forward solutions within a dynamic industry. Since the heart of Pilot’s success has always been the expertise, relationships and comradery of our team members, we finally have a space that fosters greater communication and sharing of ideas among long-time staff and new employees,” explains Lisa Coyle, chief administrative officer.

Shawn Burrell Named Regional Vice President for Pilot’s Western Region and
Tony Ponder Rises to Regional Vice President of Central Region

GLEN MILLS, PA – July 17, 2019 – Pilot Freight Services (Pilot), a worldwide provider of transportation and logistics services is pleased to announce the promotion of Shawn Burrell and Tony Ponder to regional vice president. Burrell will oversee Pilot’s Western Region from Salt Lake City, UT while Ponder will manage the Central Region from New Orleans, LA. Both regional vice presidents will report to Zach Pollock, chief operating officer.

A 27-year veteran of the transportation industry, Burrell began his career at Pilot Salt Lake City, as a district manager in 2003. Burrell has been recognized as a mentor and leader as a recipient of Pilot’s Rising Star and Simply the Best awards to celebrate his dedication to his team’s professional development while maintaining a focus on aligning sales growth with operational excellence. Burrell has overseen double-digit growth there by securing several long-term clients, and most recently, helped implement a national dealer direct program for a high-end appliance manufacturer. In his new role, Burrell will work to enhance and support district managers with a clearly defined goal of increasing sales in the Western Region while continuing to reach new levels of operational success.

Ponder joined Pilot in 2017 as the international sales director for the Central Region and over the last year has grown international revenue in the territory by over twenty percent. Prior to Pilot, Ponder opened MIQ Logistics New Orleans location and also served as the company’s interim district manager for Atlanta. Earlier in his career, Ponder earned sales recognition awards while at BAX Global and DB Schenker. In his new role at Pilot, his deep understanding of the complexities of sales and operations combined with a proven track record of working with clients, Pilot team members and industry peers throughout his twenty-plus year career will be an enormous asset to the management of the Central Region. He will continue to work closely with district managers to grow Pilot’s client base and implement new opportunities.

“Both Shawn and Tony have the knowledge and experience to lead their respective regions and provide a level of support and insight that will elevate the sales and operational performance,” says Zach Pollock, chief operating officer. “It is so exciting to be able to draw upon Pilot’s deep bench of talent to promote from within and foster a culture of leadership.”