Request Information
Submit Feedback
Loss/Damage Claim
Request a Quote

Pilot Request Information Form

Complete and submit the form below if you need more information or personalized assistance with:

  • Pilot shipments or services
  • Billing or invoicing

    Customer Information *Fields in bold are required

    Request

    Document Type »BOLPOD

    Please enter one of the following:

    * Zip Code/Customer #, although not required, verifies and expedites the request

    Pilot National Customer Service Department

    Pilot Freight Service’s National Customer Service Department is here for you 24 hours a day, 7 days a week, 365 days a year. Our motivated staff provides professional, friendly, courteous and knowledgeable support for all your shipping needs. The ultimate goal is to make every experience with Pilot as pleasant and productive as possible. Shipment Tracking, Pilot Locations and Customer Actions Track a shipment. Find the nearest Pilot location for domestic and international shipping service and support. Fill out a form to request information, , or file a claim.

    Submit Feedback

    Complete and submit the form below if you would like to give us feedback.

      Customer Information *Fields in bold are required

      We are currently experiencing an issue with claim submissions.
      Please email claimsmail@pilotdelivers.com with the Pilot pro # that you are trying to file a claim against.

      File a Loss or Damage Claim

      Please click on the button below to file a loss or damage claim using MercuryCarrierClaim.

      Request a Pilot Shipping Quote

      In order for Pilot to provide an accurate quote for your domestic shipment, please answer a few questions about your specific transportation needs via the online wizard below. Once submitted, you will be contacted by a local Pilot station representative as soon as possible.

        Select Location *Fields in bold are required

        Shipping Location »
        DomesticInternational

        Select Services

        Level of Service »
        Quote All ServicesFirst Flight Out*Next Day AM*Next Day PM*Two Day*Three Day*Economy*Basic Home DeliveryStandard Home DeliveryDeluxe Home DeliveryPremier Home Delivery
        Quote All ServicesAir PriorityAir ConsolidationOcean
        *Upgrade to Pilot's Platinum Guarantee™ Service?*
        YesNo

        Shipper

        Recipient

        Payment Details

        Level of Service »
        PrepaidCollectBilled to a Third Party
        Do you Require COD Service? »
        YesNo

        Line Items

        Contents Considered to be Hazardous Materials per Government Regulations? »
        YesNo
        lbskilos
        Enter the Dimensions for each Piece
        (if available) »
        incm
        Length
        Width
        Height
        Pieces

        Handling

        Purchase Additional Liability Coverage »
        YesNo
        Delivered to a Residence »
        YesNo

        Contact Info